Tips for Improving Call Center Employee Morale

Working in an office building can be quite comfortable and relaxed in some occupations, but in a high speed call center job, it can be hard to remain focused and driven during fast paced calls. Call center employees are very strong workers, both mentally and physically; however, they sometimes require a bit of a boost to their morale to maintain satisfactory performance. If the office seems rather gloomy and unenthusiastic, a few changes must be made to increase overall job satisfaction.

Adequate Work Breaks

When a job is rather mentally demanding, as most customer service jobs are, employees require a few minutes to unwind and refresh. If an employee has a negative experience during his or her shift, even a five or ten minute break could significantly improve their mood and refresh them for the next segment of calls. This ensures that customers receive a call center employee who is prepared to greet them and help them in any way possible.

Daily Pep-Talk Meetings

If employees are divided into teams within the call center, one suggestion is to hold daily pep talks between team leads and customer service agents. The team leader could celebrate the individual employee achievements, discuss fun goals for the day, and have other team members lift up those who have had a rough previous work day. This support truly goes a long way in keeping employees confident and happy.

New Office Furniture

If the office furniture is outdated or uncomfortable, it needs to be replaced immediately. An employee will not perform well in an uncomfortable work environment. Instead of replacing furniture one by one, wholesale computer chairs, cubicles, and desks will offer the best price per unit item. Specialty ergonomic chairs and computer equipment can also promote physical well being.

Complimentary Sanitary Products

In order to keep employees healthy and confident within their work environments, try offering complimentary sanitary products. Great examples include tissues, hand sanitizer, hand washing stations, disinfectant sprays, and disinfectant wipes. This is especially important in work environments where employees rotate between cubicles and work spaces.

By maintaining a positive and comfortable working environment, all call center employees will enjoy a higher average workplace morale. This will boost the effectiveness of the call center, as well as providing a pleasing experience for callers who are in seek of assistance.

About the author


Powered by